Performance and Potential Management SCDL Assignment 2

Performance and Potential Management SCDL Assignment 2
Performance and Potential Management 2

Multiple Choice Single Answer
Question
As a manager, one must actively search for ways to :-
Correct Answer
Increase customer satisfaction
Your Answer
Increase customer satisfaction

Select The Blank
Question
A supervisor must not be ________ in assessing the performance of subordinates.
Correct Answer
Ambiguous
Your Answer
Ambiguous

Multiple Choice Single Answer
Question
To achieve excellence, a manager should:-
Correct Answer
Have a vision
Your Answer
Analyse the strength of existing employees

Multiple Choice Multiple Answer
Question
People who have a security viewpoint :-
Correct Answer
Are not likely to pioneer , Are not likely to innovate , Are not likely to reach out for the new
Your Answer
Are likely to look at their work from a different angle , Are not likely to innovate , Are not likely to reach out for the new

Multiple Choice Single Answer
Question
One must create an atmosphere of :-
Correct Answer
Win-win relationship with customers
Your Answer
Win-win relationship with customers

Match The Following
Question
Correct Answer
Your Answer
Different people work and
Perform differently
Perform differently
People get attracted by
Multi-national companies
Multi-national companies
We must learn to
Be mentally active
Be mentally active
One must move from
Knowledge to action
Knowledge to action

Select The Blank
Question
Compensation should be directly connected with ________.
Correct Answer
The objectives set earlier for the manager's job
Your Answer
Performance of the manager's subordinates

Select The Blank
Question
We must make efforts to find out ________.
Correct Answer
What work interests us and motivates us
Your Answer
What work interests us and motivates us

True/False
Question
Men cannot work like machines.
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
There are generally :-
Correct Answer
Three levels of objectives the trainer has
Your Answer
Multiple levels of objectives the trainer has

Match The Following
Question
Correct Answer
Your Answer
Duplication of paper work is
A waste
Not value adding activities
Waiting time, watching time, walking time etc. are
Not value adding activities
A waste
Waste means
Adding cost but not adding value
Adding cost but not adding value
Overproduction is
A central waste
A central waste

True/False
Question
In communication, use simple direct sentences.
Correct Answer
True
Your Answer
True

Select The Blank
Question
Realistic career assessment involves ________ and recognize your limitations
Correct Answer
Understand your strengths
Your Answer
Understand your strengths

Multiple Choice Single Answer
Question
A good appraisal system :-
Correct Answer
Defines responsibility
Your Answer
Identifies responsibility

Select The Blank
Question
The person who is going to administer the instrument (questionnaire) must be ________ person.
Correct Answer
An experienced and well-trained
Your Answer
An experienced and well-trained

Multiple Choice Multiple Answer
Question
The reasons for making appraisals are :-
Correct Answer
To know existing quality of managers , To put the right man for the right job , To re-structure the organization
Your Answer
To know existing quality of managers , To put the right man for the right job , To re-structure the organization

Multiple Choice Multiple Answer
Question
A manager should be able to :-
Correct Answer
Organize , Plan , Direct
Your Answer
Organize , Plan , Direct

Select The Blank
Question
Management is ________.
Correct Answer
Culture bound
Your Answer
Culture bound

Multiple Choice Multiple Answer
Question
An appraisal system can be designed by:-
Correct Answer
Internal expert staff member , External management consultant
Your Answer
Internal expert staff member , External management consultant , Staff union members

True/False
Question
Indian industries are not undergoing any cultural change after globalization.
Correct Answer
False
Your Answer
False

Select The Blank
Question
Frequent and timely review of organization charts is necessary ________.
Correct Answer
To keep pace with the changing times and environments
Your Answer
To keep pace with the changing times and environments

Multiple Choice Single Answer
Question
The objective of potential appraisal is :-
Correct Answer
To make a projection
Your Answer
To improve team performance

Multiple Choice Multiple Answer
Question
The atmosphere during counseling should be :-
Correct Answer
Informal , Friendly
Your Answer
Informal , Friendly

True/False
Question
To motivate a person for peak performance, management must set on itself high standards for its own performance of the relevant functions.
Correct Answer
True
Your Answer
True

True/False
Question
The atmosphere during coaching should be formal and strict
Correct Answer
False
Your Answer
False

True/False
Question
One of the key areas of control is the measurement of the quality of being 'human' in the organization.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
A good manager :-
Correct Answer
Applies his thoughts , Applies his knowledge , Is willing to overcome speed breakers
Your Answer
Applies his thoughts , Applies his knowledge , Is willing to overcome speed breakers

True/False
Question
The crux of counseling is trust
Correct Answer
True
Your Answer
True

True/False
Question
Irrespective of one's age, one must fulfill certain social responsibilities.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
The promotion system should bring about full utilization of :-
Correct Answer
Functional resources in the company's employment policy , Technical resources in the company's employment policy , Service resources in the company's employment policy
Your Answer
Functional resources in the company's employment policy , Technical resources in the company's employment policy , Service resources in the company's employment policy

Multiple Choice Single Answer
Question
Controlling is a :-
Correct Answer
Fundamental managerial function at every level
Your Answer
Fundamental managerial function at every level

Select The Blank
Question
________ organization charts in order to maintain organizational efficiency.
Correct Answer
Constant improvements should be made in
Your Answer
Constant improvements should be made in

True/False
Question
The letter 'T' in SWOT stands for training
Correct Answer
False
Your Answer
False

Multiple Choice Single Answer
Question
Result is a combination of :-
Correct Answer
Excitement, challenge and satisfaction of achievement
Your Answer
Excitement, challenge and satisfaction of achievement

True/False
Question
Employees should feel self-motivated to acquire new skills.
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
Self assessment process has :-
Correct Answer
Five steps
Your Answer
Four steps

Multiple Choice Multiple Answer
Question
Organization systems need to be constantly reviewed because of change in :-
Correct Answer
Demand/supply chain , Customer satisfaction levels , Globalization
Your Answer
Government policies , Demand/supply chain , Customer satisfaction levels

Multiple Choice Single Answer
Question
The trainer assumes the responsibility of:-
Correct Answer
Influencing the trainees under him
Your Answer
Influencing the trainees under him

Multiple Choice Multiple Answer
Question
Managerial skills can be developed by :-
Correct Answer
Consulting , Education , Training
Your Answer
Consulting , Education , Training

Multiple Choice Single Answer
Question
People get attracted by :-
Correct Answer
Multi-national companies
Your Answer
Multi-national companies

Multiple Choice Multiple Answer
Question
The net result of adopting Japanese techniques to improve productivity is
Correct Answer
improved morale , better productivity
Your Answer
improved morale , lower costs , better productivity

Multiple Choice Multiple Answer
Question
People normally respond best to :-
Correct Answer
Fair treatment , Equitable treatment
Your Answer
Fair treatment , Equitable treatment

Select The Blank
Question
The feedback received by 360 degree evaluation is ________.
Correct Answer
More objective than individual assessment
Your Answer
Less objective than individual assessment

Select The Blank
Question
In presentations, videos are used for showing ________.
Correct Answer
Small events
Your Answer
Charts

Multiple Choice Single Answer
Question
Progress meetings must be held at :-
Correct Answer
Stipulated time schedules
Your Answer
Stipulated time schedules

Multiple Choice Multiple Answer
Question
Every management job should be :-
Correct Answer
Rewarding , Satisfying
Your Answer
A means to the next step , Rewarding , Satisfying


Click below fot for More SCDL Assignment/SCDL Assignments/SCDL Papers:

SCDL Solved Assignments and SCDL Sample Papers

Insurance Accounting and IT Application in Insurance SCDL Assignment

Insurance Accounting and IT Application in Insurance SCDL Assignment
SCDL Assignment on Insurance Accounting and IT Application in Insurance

Multiple Choice Single Answer
Question Writing the transactions in a notebook is called as -
Correct Answer Book-keeping
Your Answer Book-keeping

Select The Blank
Question Information adds ________ to data.
Correct Answer context
Your Answer context

Multiple Choice Multiple Answer
Question An active market shall mean a market, where -
Correct Answer securities traded are homogeneous , willing buyers and willing sellers are normally available , prices are publically available.
Your Answer securities traded are homogeneous , willing buyers and willing sellers are normally available , prices are publically available.

Multiple Choice Single Answer
Question American institute of Certified Public Accountants has given the most widely accepted definition of -
Correct Answer Accountancy
Your Answer Accountancy


Multiple Choice Single Answer
Question During 1986 to 1993, 1000 computers were installed in wide geographical spread, which spread computer awareness and -
Correct Answer literacy
Your Answer literacy

Multiple Choice Multiple Answer
Question In DO System output related to commission summary are generated -
Correct Answer agentwise , classwise , development officerwise
Your Answer agentwise , classwise , development officerwise

Multiple Choice Single Answer
Question CPU in the computer acts like a -
Correct Answer Brain
Your Answer Heart

True/False
Question Underwriting, accounts & claims modules were integrated in DO System.
Correct Answer False
Your Answer True

Multiple Choice Multiple Answer
Question Which of the accounts are categorized under income accounts?
Correct Answer Sales account , Commission received
Your Answer Salary account , Commission received

True/False
Question DO system helped the accounts dept. in maintaining erroneous computerized books.
Correct Answer False
Your Answer True

True/False
Question Closing stock is an asset.
Correct Answer True
Your Answer True

Multiple Choice Multiple Answer
Question The overall productivity can be increased by using computer as a tool for -
Correct Answer instituting library for circulars and manuals , office automation , conducting a detailed work study
Your Answer instituting library for circulars and manuals , office automation , conducting a detailed work study

Match The Following
Question
Correct Answer
Your Answer
General administration
leave types and calendar
leave types and calendar
Personnel information
name, address, job, qualification
name, address, job, qualification
Roster information
recruitment & promotion of RC
recruitment & promotion of RC
Promotion information
vacancies, eligible candidates
vacancies, eligible candidates


Multiple Choice Multiple Answer
Question DO System had master inputs like -
Correct Answer agent master , BG master , CD master
Your Answer CD master , agent master , BG master

True/False
Question Speakers are used for producing sound output.
Correct Answer True
Your Answer True

Select The Blank
Question ________ is a category of insurance.
Correct Answer Fire
Your Answer Fire

Multiple Choice Single Answer
Question The purpose of HRM system in the company is to help in retaining the best quality of -
Correct Answer personnel
Your Answer personnel

Multiple Choice Multiple Answer
Question According to AS 3, the enterprise should prepare cash flows from operating activities using either -
Correct Answer Fixed percentage method, Indirect method
Your Answer Direct method

Select The Blank
Question To obtain the relevant facts and figures, ________ documents are prepared.
Correct Answer source
Your Answer target

Multiple Choice Multiple Answer
Question The present organizational structure should always be understood in order to -
Correct Answer implement better management control and monitoring, improve efficiency, optimize resources
Your Answer implement better management control and monitoring improve efficiency, optimize resources

Multiple Choice Single Answer
Question What represents several different ways to organize computers & connecting them to form a network?
Correct Answer Topology
Your Answer Topology

Select The Blank
Question ________ client master input form was an input to the DO system.
Correct Answer special
Your Answer special

Multiple Choice Multiple Answer
Question These activities related to long term assets are investing activities.
Correct Answer Disposal , Acquisition
Your Answer Using , Acquisition

Select The Blank
Question POS means Point Of ________.
Correct Answer Sale
Your Answer Safety

Multiple Choice Single Answer
Question Fixed deposit details are recorded in -
Correct Answer Money market register
Your Answer Money market register

Select The Blank
Question Since the modules in then DO system were not integrated, there was lot of ________ entry.
Correct Answer double
Your Answer double

Multiple Choice Single Answer
Question Licensing regulations framed under IRDA act are for -
Correct Answer Insurance agents
Your Answer Insurance agents

True/False
Question The accounting estimate shall also include claims cost adjusted for estimated salvage value if there is sufficient degree of certainty of its realization.
Correct Answer True
Your Answer True

Match The Following
Question
Correct Answer
Your Answer
claims statistics database
item, category, type etc. of claim
item, category, type etc. of claim
Underwriting Database
Summarization of policies
Consolidated underwriting details
Underwriting Statistics Database
Consolidated underwriting details
client details
Claims database
claims processed
claims processed

Multiple Choice Multiple Answer
Question Each account has to be classified properly between -
Correct Answer Personal account , Real account , Nominal account
Your Answer Personal account , Trading account

Multiple Choice Single Answer
Question In ancient times, man started exchanging commodities he produced for the commodities produced by others. This is called as -
Correct Answer Barter exchange
Your Answer Barter exchange

Select The Blank
Question Contents of the management report include disclosures with regard to overall risk exposure and strategy adopted to ________ the same.
Correct Answer mitigate
Your Answer intimate

True/False
Question DO system generated an output report named excess / long register.
Correct Answer False
Your Answer False

True/False
Question Claim intimation slip and claim processing slip are same.
Correct Answer False
Your Answer False

Select The Blank
Question Cash deposit & withdrawal transactions are recorded with the help of ________ entry.
Correct Answer Contra
Your Answer Controversial

Multiple Choice Multiple Answer
Question The people associated with any computer system are -
Correct Answer Developers , Users , Operators
Your Answer Developers , Users , Operators

Multiple Choice Single Answer
Question A reserve for unexpired risks shall not be less than as required by Insurance Act 1938, under Section -
Correct Answer 64V(1)(ii)(b)
Your Answer 64V(1)(ii)(b)

Multiple Choice Single Answer
Question In 1983, micro-processing was introduced with the -
Correct Answer DO system
Your Answer DO system

Select The Blank
Question Compilers translate a program written in ________ level language into machine code.
Correct Answer High
Your Answer Low

Multiple Choice Single Answer
Question What restricts copying software which are purchased or leased products ?
Correct Answer Licensing Agreement
Your Answer Licensing Agreement

Multiple Choice Multiple Answer
Question The total amount of cash deposited in a bank account is verified by -
Correct Answer Bank acknowledge stamp , Reconciliation statement
Your Answer No. of visits to the bank , Bank acknowledge stamp

True/False
Question Inventory control system helps in avoiding out of stock situation.
Correct Answer True
Your Answer True

Multiple Choice Multiple Answer
Question Characteristics of microcomputer are -
Correct Answer Small size , Economical , Limited internal memory
Your Answer Small size , Economical , Limited internal memory

Select The Blank
Question Irrecoverable amounts due from debtors are called as ________ debts.
Correct Answer Bad
Your Answer Poor

True/False
Question Provisions of Sec.616 of Companies Act are related to insurance companies.
Correct Answer True
Your Answer True

True/False
Question In Aug 2000, IRDA has issued regulations for financial statements.
Correct Answer True
Your Answer False


Click below fot for More SCDL Assignment/SCDL Assignments/SCDL Papers:

SCDL Solved Assignments and SCDL Sample Papers

Industrial Relations & Labour Laws SCDL Assignments, SCDL Assignment on Industrial Relations & Labour Law

Click above for SCDL Assignments of Industrial Relations & Labour Laws Industrial Relations & Labour Laws SCDL Assignments SCDL Assignment on Industrial Relations & Labor Laws Industrial Relations & Labour Laws PDBDA 3rd Semester Assignments

Multiple Choice Multiple Answer
Question A workers committee has the following characteristic features:-
Correct Answer There should be at least 100 employees , The committee should consists of equal representatives of management and workers , The committee should try and compose differences and endure cordial relations.


Multiple Choice Multiple Answer
Question The appropriate government may by notification in the official gazette appoint the following :-
Correct Answer Any commissioner for workers compensation. , Any officer of central government exercising functioning as labour commission. , Civil court judge


Multiple Choice Single Answer
Question The problem of industrial or labour management developed when elaborate organisational structure came on the seen during the late -
Correct Answer Nineteenth century
True/False
Question Arbitration is less expensive than other procedures.
Correct Answer True


Multiple Choice Multiple Answer
Question As per factory's Act, a canteen has to have the following features :-
Correct Answer Serve good quality tea, snacks, lunch , Have sufficient light and ventilation , Should be clean and tidy
True/False
Question An inspector under payment of Gratuity can enter a factory and inspect the appropriate records.
Correct Answer True


Multiple Choice Multiple Answer
Question What are the principles applied to settle the industrial disputes?
Correct Answer Minimum use of legal technicalities , Trained personnel to man tribunals and courts , Appeals to be reduced


Multiple Choice Single Answer
Question What is the reason that modern workers are much better and lead a good life than their ancestors ?
Correct Answer Rise in the standard of living

Multiple Choice Single Answer
Question According to Minimum Wages Act, wages consists of the following
Correct Answer Basic + Special Allowance
True/False
Question From very early days craftsmen and workers felt a need for being united
Correct Answer True


Multiple Choice Multiple Answer
Question What should be the qualifications of a Labour Welfare Officer
Correct Answer University degree , Degree/diploma in social science , Knowledge of local language
Select The Blank
Question Every claim for non payment of minimum wages shall be presented within ________.
Correct Answer 6 months


Multiple Choice Multiple Answer
Question What are the most important aspects of the process of the collective bargaining?
Correct Answer Negotiations , Discussions , Compromise


Multiple Choice Multiple Answer
Question What are all the main provisions in the Industrial Trade Resolution, 1962?
Correct Answer Maximum production , Discourage absenteeism , No interruption of work


Multiple Choice Multiple Answer
Question What are the markets brought under the collective bargaining?
Correct Answer Working Conditions , Organizational Matters , Labour welfare


Multiple Choice Multiple Answer
Question In which parts of Maharashtra a loss of 100 crores recorded during the year 1978?
Correct Answer Bombay , Belapur , Pune


Multiple Choice Single Answer
Question The emergence of AITUC was in
Correct Answer 1920


Multiple Choice Single Answer
Question What is the result of non fulfillment of demands of the workers?
Correct Answer Industrial unrest
Select The Blank
Question If a workmen dies during service, his ________ will be the first to be given gratuity.
Correct Answer Nominee


Select The Blank
Question Any death due to accident has to be reported to ESI office ________.
Correct Answer Within 2 days.


Multiple Choice Multiple Answer
Question In every factory, the implements for safety shall be as follows :-
Correct Answer Of goods quality , Property maintained. , Fully examined by a competent party.
True/False
Question The rules and regulations should be rigid to suit different categories of employees in an organization.
Correct Answer False


Select The Blank
Question Maximum deductions to cases other than cooperatives can be ________ percentages of wages.
Correct Answer 50


Select The Blank
Question The ________ participating in collective bargaining process must be strong democratic and enlightened.
Correct Answer Union


Select The Blank
Question In 1991________ adopted a new and bold policy of economic liberalization.
Correct Answer Dr. Manmohan Singh


Multiple Choice Multiple Answer
Question Why the American labour movement opposing compulsory arbitration?
Correct Answer It kills collective bargaining , It means loss of personal freedom , Loss of mobility


Multiple Choice Single Answer
Question Which concept views the institution as participative decision making between employer and employee?
Correct Answer Industrial Relations concept
Select The Blank
Question Newly set up establishments are exempted from the provisions of payment of bonus act for a period of ________ during the infancy period.
Correct Answer 5 years
Match The Following


Question Correct Answer
The union participating in collective bargaining must be Strong democratic and enlightened
Collective bargaining Can be studied under three different periods
Infancy stage of Collective bargaining From 1920 to 1950
Collective bargaining is primarily used for Two proposals
True/False
Question The line executives in an establishment should issue only verbal warnings.
Correct Answer False


True/False
Question Collective bargaining consists of two types of forms.
Correct Answer True
Select The Blank
Question The failure of cancellation proceedings leads to refer the matter to adjudication by the ________.
Correct Answer Government
Multiple Choice Single Answer
Question Each worker has to be given rest after working for:-
Correct Answer 5 hours


Multiple Choice Single Answer
Question An industry means as follows:-
Correct Answer A place where systematic activity is carried on by co-operation between employer and worker


Multiple Choice Single Answer
Question Under Minimum Wages a child means person who has not completed :-
Correct Answer 14 years


Select The Blank
Question The Code of Discipline ________ reiterated the faith of the parties in voluntary arbitration.
Correct Answer 1958


True/False
Question When both the parties agree to reference of dispute to settlement, the Government is forced to refer the matter to the Compulsory Adjudication.
Correct Answer False


True/False
Question According to Flanders "A system of Industrial rule is a system of policies"
Correct Answer False
Select The Blank
Question Closures means ________
Correct Answer Working comes to a stand still


Match The Following
Question Correct Answer
Arbitration has been Even popular in foreign countries also
In arbitration Decision is binding on the parties
Arbitration Is more judicial in character than conciliation
Voluntary Arbitration Advocated by Mahatma Gandhi


True/False
Question Minor accidents need not be reported to ESI
Correct Answer False
Multiple Choice Single Answer
Question The workers breach of contract was passed in:
Correct Answer 1959


Multiple Choice Single Answer
Question The short Jute mill strike in the history of trade union movement in India was held in Calcutta. How many days it lasted?
Correct Answer 4 days


Multiple Choice Multiple Answer
Question In 1978, strikes have taken place even in large and modern factories. Which are they?
Correct Answer Tata Electronic and Loco Company , Philips India Ltd , Larsen and Turbo Ltd


Select The Blank
Question The insured person should register with the ________ person
Correct Answer An ESI recognized doctor
True/False
Question For the purpose of calculating the salary or wage, all the four allowances, viz, ad-hoc, family, house rent and tiffin are excluded.
Correct Answer False


True/False
Question No Punishment can be awarded to the employee by the employer during the pendancy of any conciliation, Adjudication and Arbitration
Correct Answer True


Multiple Choice Single Answer
Question Any employer who contravenes any provision of Minimum wages act will be punishable with the following:-
Correct Answer Rs. 500/- Fine


Select The Blank
Question Industrial Relation Bill was passed in the year________.
Correct Answer 1978


Multiple Choice Multiple Answer
Question The following matters are to be decided by employees court
Correct Answer Whether any person is an employee written the meaning of the act and liable today employee contribution. , The rate of wages or average daily wages. , The rate of contribution payable by principle employee on respect of any employee


Multiple Choice Single Answer
Question Where was the first collective bargaining in India was concluded in a textile mill ?
Correct Answer Ahmedabad


Multiple Choice Single Answer
Question In which year Mr Sorabji Shapurji started a movement in Bombay?
Correct Answer 1875


Multiple Choice Multiple Answer
Question An employee is charged with the penalties the following circumstances:-
Correct Answer Fails to maintain a notice book under subsection 3 of section 10 , Fails to send to the commissioner a statement under subsection 1 of section 10A , Fails to send return under section 16


Multiple Choice Single Answer
Question What is the main benefit of an arbitration?
Correct Answer During the continuance of arbitration union and workers will refrain from strike


Multiple Choice Single Answer
Question The Minimum Wages Act was passed in the year :-
Correct Answer 1948


Select The Blank
Question Industrial dispute should be settled by voluntary ________.
Correct Answer Arbitration
True/False
Question An employee has to contribute 0.5% of basic + DA as EDLI.
Correct Answer False


Select The Blank
Question Karl Max points out in his book ________, "the most agonishing spectacle in the English Factory was the remorselers exploitation of children under 10 or often only 6 and even 4 years old".
Correct Answer Das Capital


Multiple Choice Single Answer
Question The gradual evaluation of industrial system has passed through how many stages?
Correct Answer 6 stages


Match The Following
Question Correct Answer
During a lay off period the company has to pay Reduced ESI contributions
The principal Employer has to
Give a report to the ESI on those subsidiaries working under him who don't pay
The subsidiary employer has to
Give proof of ESI payment to the principal employer
The companies usually insists on subsidiaries Having their own ESI Code

For more Industrial Relations & Labour Laws Assignment of SCDL click below :-

SCDL Assignments of Industrial Relations & Labour Laws
Click to View list of TQM and HR Assignments and Papers of SCDL

Industrial Relations and Labour Laws SCDL Assignments

Industrial Relations and Labour Laws - SCDL Assignments
SCDL Assignment of Industrial Relations and Labour Laws

Multiple Choice Multiple Answer
Question A workers committee has the following characteristic features:-
Correct Answer There should be at least 100 employees , The committee should consists of equal representatives of management and workers , The committee should try and compose differences and endure cordial relations.

Multiple Choice Multiple Answer
Question The appropriate government may by notification in the official gazette appoint the following :-
Correct Answer Any commissioner for workers compensation. , Any officer of central government exercising functioning as labour commission. , Civil court judge

Multiple Choice Single Answer
Question The problem of industrial or labour management developed when elaborate organisational structure came on the seen during the late -
Correct Answer Nineteenth century

True/False
Question Arbitration is less expensive than other procedures.
Correct Answer True

Multiple Choice Multiple Answer
Question As per factory's Act, a canteen has to have the following features :-
Correct Answer Serve good quality tea, snacks, lunch , Have sufficient light and ventilation , Should be clean and tidy

True/False
Question An inspector under payment of Gratuity can enter a factory and inspect the appropriate records.
Correct Answer True

Multiple Choice Multiple Answer
Question What are the principles applied to settle the industrial disputes?
Correct Answer Minimum use of legal technicalities , Trained personnel to man tribunals and courts , Appeals to be reduced

Multiple Choice Single Answer
Question What is the reason that modern workers are much better and lead a good life than their ancestors ?
Correct Answer Rise in the standard of living

Multiple Choice Single Answer
Question A registered unions can change its name if it is consented by the following percentage of members :-
Correct Answer 0.66

Multiple Choice Single Answer
Question According to Minimum Wages Act, wages consists of the following
Correct Answer Basic + Special Allowance

True/False
Question From very early days craftsmen and workers felt a need for being united
Correct Answer True

Multiple Choice Multiple Answer
Question What should be the qualifications of a Labour Welfare Officer
Correct Answer University degree , Degree/diploma in social science , Knowledge of local language

Select The Blank
Question Every claim for non payment of minimum wages shall be presented within ________.
Correct Answer 6 months

Multiple Choice Multiple Answer
Question What are the most important aspects of the process of the collective bargaining?
Correct Answer Negotiations , Discussions , Compromise

Multiple Choice Multiple Answer
Question What are all the main provisions in the Industrial Trade Resolution, 1962?
Correct Answer Maximum production , Discourage absenteeism , No interruption of work

Multiple Choice Multiple Answer
Question What are the markets brought under the collective bargaining?
Correct Answer Working Conditions , Organizational Matters , Labour welfare

Multiple Choice Multiple Answer
Question In which parts of Maharashtra a loss of 100 crores recorded during the year 1978?
Correct Answer Bombay , Belapur , Pune

Multiple Choice Single Answer
Question The emergence of AITUC was in
Correct Answer 1920

Multiple Choice Single Answer
Question What is the result of non fulfillment of demands of the workers?
Correct Answer Industrial unrest

Select The Blank
Question If a workmen dies during service, his ________ will be the first to be given gratuity.
Correct Answer Nominee

Select The Blank
Question Any death due to accident has to be reported to ESI office ________.
Correct Answer Within 2 days.

Multiple Choice Multiple Answer
Question In every factory, the implements for safety shall be as follows :-
Correct Answer Of goods quality , Property maintained. , Fully examined by a competent party.

True/False
Question The rules and regulations should be rigid to suit different categories of employees in an organization.
Correct Answer False

Select The Blank
Question Maximum deductions to cases other than cooperatives can be ________ percentages of wages.
Correct Answer 50

Select The Blank
Question The ________ participating in collective bargaining process must be strong democratic and enlightened.
Correct Answer Union

Select The Blank
Question In 1991________ adopted a new and bold policy of economic liberalization.
Correct Answer Dr. Manmohan Singh

Multiple Choice Multiple Answer
Question Why the American labour movement opposing compulsory arbitration?
Correct Answer It kills collective bargaining , It means loss of personal freedom , Loss of mobility

Multiple Choice Single Answer
Question Which concept views the institution as participative decision making between employer and employee?
Correct Answer Industrial Relations concept

Select The Blank
Question Newly set up establishments are exempted from the provisions of payment of bonus act for a period of ________ during the infancy period.
Correct Answer 5 years

Match The Following
Question Correct Answer

The union participating in collective bargaining must be Strong democratic and enlightened

Collective bargaining Can be studied under three different periods

Infancy stage of Collective bargaining From 1920 to 1950

Collective bargaining is primarily used for Two proposals

True/False
Question The line executives in an establishment should issue only verbal warnings.
Correct Answer False

True/False
Question Collective bargaining consists of two types of forms.
Correct Answer True

Select The Blank
Question The failure of cancellation proceedings leads to refer the matter to adjudication by the ________.
Correct Answer Government

Multiple Choice Single Answer
Question Each worker has to be given rest after working for:-
Correct Answer 5 hours

Multiple Choice Single Answer
Question An industry means as follows:-
Correct Answer A place where systematic activity is carried on by co-operation between employer and worker

Multiple Choice Single Answer
Question Under Minimum Wages a child means person who has not completed :-
Correct Answer 14 years

Select The Blank
Question The Code of Discipline ________ reiterated the faith of the parties in voluntary arbitration.
Correct Answer 1958

True/False
Question When both the parties agree to reference of dispute to settlement, the Government is forced to refer the matter to the Compulsory Adjudication.
Correct Answer False

True/False
Question According to Flanders "A system of Industrial rule is a system of policies"
Correct Answer False

Select The Blank
Question Closures means ________
Correct Answer Working comes to a stand still

Match The Following
Question Correct Answer

Arbitration has been Even popular in foreign countries also

In arbitration Decision is binding on the parties

Arbitration Is more judicial in character than conciliation

Voluntary Arbitration Advocated by Mahatma Gandhi

True/False
Question Minor accidents need not be reported to ESI
Correct Answer False

Multiple Choice Single Answer
Question The workers breach of contract was passed in:
Correct Answer 1959

Multiple Choice Single Answer
Question The short Jute mill strike in the history of trade union movement in India was held in Calcutta. How many days it lasted?
Correct Answer 4 days

Multiple Choice Multiple Answer
Question In 1978, strikes have taken place even in large and modern factories. Which are they?
Correct Answer Tata Electronic and Loco Company , Philips India Ltd , Larsen and Turbo Ltd

Select The Blank
Question The insured person should register with the ________ person
Correct Answer An ESI recognized doctor

True/False
Question For the purpose of calculating the salary or wage, all the four allowances, viz, ad-hoc, family, house rent and tiffin are excluded.
Correct Answer False

True/False
Question No Punishment can be awarded to the employee by the employer during the pendancy of any conciliation, Adjudication and Arbitration
Correct Answer True

Multiple Choice Single Answer
Question Any employer who contravenes any provision of Minimum wages act will be punishable with the following:-
Correct Answer Rs. 500/- Fine

Select The Blank
Question Industrial Relation Bill was passed in the year________.
Correct Answer 1978

Multiple Choice Multiple Answer
Question The following matters are to be decided by employees court
Correct Answer Whether any person is an employee written the meaning of the act and liable today employee contribution. , The rate of wages or average daily wages. , The rate of contribution payable by principle employee on respect of any employee

Multiple Choice Single Answer
Question Where was the first collective bargaining in India was concluded in a textile mill ?
Correct Answer Ahmedabad

Multiple Choice Single Answer
Question In which year Mr Sorabji Shapurji started a movement in Bombay?
Correct Answer 1875

Multiple Choice Multiple Answer
Question An employee is charged with the penalties the following circumstances:-
Correct Answer Fails to maintain a notice book under subsection 3 of section 10 , Fails to send to the commissioner a statement under subsection 1 of section 10A , Fails to send return under section 16

Multiple Choice Single Answer
Question What is the main benefit of an arbitration?
Correct Answer During the continuance of arbitration union and workers will refrain from strike

Multiple Choice Single Answer
Question The Minimum Wages Act was passed in the year :-
Correct Answer 1948

Select The Blank
Question Industrial dispute should be settled by voluntary ________.
Correct Answer Arbitration

True/False
Question An employee has to contribute 0.5% of basic + DA as EDLI.
Correct Answer False

Select The Blank
Question Karl Max points out in his book ________, "the most agonishing spectacle in the English Factory was the remorselers exploitation of children under 10 or often only 6 and even 4 years old".
Correct Answer Das Capital

Multiple Choice Single Answer
Question The gradual evaluation of industrial system has passed through how many stages?
Correct Answer 6 stages

Match The Following
Question Correct Answer

During a lay off period the company has to pay Reduced ESI contributions

The principal Employer has to
Give a report to the ESI on those subsidiaries working under him who don't pay

The subsidiary employer has to
Give proof of ESI payment to the principal employer

The companies usually insists on subsidiaries Having their own ESI Code

Multiple Choice Multiple Answer
Question What are the duties of Central Industrial Machinery in India?
Correct Answer Prevention, investigation and settlement , Give effect to various provisions of Industrial Dispute Act 1947? , Enforcement of fair wage clause

Multiple Choice Multiple Answer
Question In ancient India, what all were the main occupations?
Correct Answer Agriculture , Caste system professions , Slavery

Multiple Choice Multiple Answer
Question What are the factors lacking in public sector undertakings?
Correct Answer Lack of belongingness , Lack of deeper union , Lack of productivity

True/False
Question A Labour Court shall consists of two persons only appointed by the appropriate government.
Correct Answer False

Select The Blank
Question Intelligent collective bargaining demands specialized ________.
Correct Answer Training

Multiple Choice Multiple Answer
Question What are the causes of collective bargaining's Success in India?
Correct Answer Statutory provisions , Voluntary measures , Measures taken by the government

Multiple Choice Single Answer
Question What is the main difference of arbitration with conciliation and mediation?
Correct Answer Arbitration is a judicial approach

Multiple Choice Multiple Answer
Question What are the three-tier system of adjudication
Correct Answer Labour Courts , Industrial Tribunals , National Tribunals

True/False
Question In a factory employing 500 or more workers the occupier shall employ one or more welfare officers depending on number of workers.
Correct Answer True

Multiple Choice Single Answer
Question Provident Fund was enacted in which year?
Correct Answer 1948

Select The Blank
Question The history and growth of collective bargaining can be studied under ________ different periods.
Correct Answer 3

Multiple Choice Single Answer
Question What is the meaning of industrial relations?
Correct Answer Relationship between management and workers

True/False
Question Award of Tribunal can be appealed before the high Court and Supreme Court
Correct Answer True

Multiple Choice Single Answer
Question Family pension scheme was introduced in the year:-
Correct Answer 1974

Multiple Choice Multiple Answer
Question What are the periods in which the industrial relations in India can be explained?
Correct Answer Early British rule , First World War , Pre-independence period

Multiple Choice Single Answer
Question The Industrial employment ( standing orders ) act was enacted in the following year:-
Correct Answer 1946

Select The Blank
Question ________ adjudication means both the parties agree to refer the matter for adjudication.
Correct Answer Voluntary

Select The Blank
Question Grievance should be submitted by a worker to his________.
Correct Answer Immediate Superior

True/False
Question The declaration form for an employee under ESI should be sent 10 ESI office duly filed written 15 days
Correct Answer False

Select The Blank
Question The Employees State Insurance Act was passed in the year________.
Correct Answer 1948

Multiple Choice Single Answer
Question The labour or industrial problems increased when major industries came into existence followed by technology of mass production in the early :
Correct Answer 20th century

Select The Blank
Question Employees have the right to strike but no license to ________.
Correct Answer Commit violence

Multiple Choice Multiple Answer
Question The First Aid Box should have the following features :-
Correct Answer It should be stocked will sufficient equipments and medicine. , Only trained people should handle them , If should be re-stocked frequently.

Managerial Economics SCDL Assignments, SCDL Assignment on Managerial Economics

Managerial Economics SCDL Assignments
SCDL Assignment on Managerial Economics

List Of Attempted Questions And Answers

Select The Blank
Question The sum of all individual demands constitutes________
Correct Answer market demand
Your Answer market demand

True/False
Question Under perfect competition, price is determined by the interaction of total demand and total supply in the market.
Correct Answer False
Your Answer True

Multiple Choice Single Answer
Question Price of a product under perfect competition is determined by the interaction of total supply and
Correct Answer total demand
Your Answer total demand

Select The Blank
Question The cost which enter the accounts book of the firm are referred as ________.
Correct Answer Accounting cost
Your Answer Accounting cost

Multiple Choice Multiple Answer
Question Keynes’s theory of employment explains
Correct Answer Effective demand , Aggregate supply , Aggregate demand
Your Answer Effective demand , Aggregate supply , Aggregate demand

Multiple Choice Single Answer
Question The type economic problem is
Correct Answer universal
Your Answer universal

Multiple Choice Single Answer
Question An individual consumer or particular market for a given commodity are the subject matter of
Correct Answer Micro Economics
Your Answer Micro Economics

Multiple Choice Multiple Answer
Question Features of the firm are
Correct Answer It is a business unit organized under one ownership , It is a sole proprietorship , It is a partnership or joint stock company
Your Answer It is a business unit organized under one ownership , It is a sole proprietorship , It is a partnership or joint stock company

Multiple Choice Single Answer
Question Whether the economy's capacity to produce goods and services is growing from year to year or remaining static is studied under the
Correct Answer Theory of economic growth
Your Answer Theory of economic growth

Multiple Choice Multiple Answer
Question Co-operative organizations is
Correct Answer voluntary organization , managed by democratic principle , organization, which performs its business within the members
Your Answer voluntary organization , managed by democratic principle , non profit motive organization

Multiple Choice Multiple Answer
Question Assumptions underlying the law of Supply are
Correct Answer The cost of production is unchanged , No change in technique of production , Government policies are unchanged
Your Answer The cost of production is unchanged , No change in technique of production , Government policies are unchanged

True/False
Question Macro-economies is a policy oriented science.
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question Expansion of supply is shown by the movement in the supply curve which is
Correct Answer upward
Your Answer upward

Multiple Choice Single Answer
Question Liability of a sole trader is
Correct Answer unlimited
Your Answer unlimited

Select The Blank
Question If the output rises in the greater proportion than that of the increase in factor inputs, it is referred to as ________.
Correct Answer increasing returns to scale.
Your Answer increasing returns to scale.

Select The Blank
Question An upward sloping demand curve is called ________
Correct Answer exceptional demand curve
Your Answer exceptional demand curve

Multiple Choice Single Answer
Question Every nation’s resources which are used to produce the quantities of goods and services that would be required to satisfy all its citizen’s wants are
Correct Answer insufficient
Your Answer insufficient

Multiple Choice Single Answer
Question The act of making goods and services is called
Correct Answer production
Your Answer production

Multiple Choice Single Answer
Question Question related to the efficient production and allocation belong to the branch of economic theory called
Correct Answer Welfare Economics
Your Answer Welfare Economics

Multiple Choice Single Answer
Question The act of using goods and services to satisfy wants is called
Correct Answer consumption
Your Answer consumption

Multiple Choice Multiple Answer
Question Explicit costs are
Correct Answer Out of pocket costs , These are firms accounting expenses , Expenditure costs
Your Answer Out of pocket costs , These are firms accounting expenses , Expenditure costs

Select The Blank
Question In the 3rd stage of operation of the law of variable proportions, the marginal product becomes ________.
Correct Answer negative
Your Answer negative

True/False
Question The Keynesian theory emphasizes effective supply as a crucial factor in determining the level of income and employment.
Correct Answer False
Your Answer False

Multiple Choice Single Answer
Question The things that are produced by factors of production are called
Correct Answer commodities
Your Answer commodities

Select The Blank
Question By ' profits', the accountant means total revenue minus________.
Correct Answer Explicit costs
Your Answer Explicit costs

Multiple Choice Single Answer
Question All the buyers and sellers operating under perfect competition have knowledge which is
Correct Answer perfect
Your Answer perfect

Match The Following
Question Correct Answer Your Answer

Resource allocation decisions in free market economy Theory of price Theory of price
Economic problem Universal Universal
Managerial Economics Applied branch of knowledge Applied branch of knowledge
Inflation Reduction in purchasing power Theory of price
Waste of resources Involuntary unemployment Involuntary unemployment


Multiple Choice Multiple Answer
Question 16. The phase of recovery denotes
Correct Answer More employment opportunities , Increase in profitability , Wage rate increase
Your Answer More employment opportunities , Increase in profitability , Wage rate increase

Select The Blank
Question Supply is predominantly determined by ________.
Correct Answer stock
Your Answer demand

Select The Blank
Question The form of organization which is best for self employment is ________.
Correct Answer Sole trader
Your Answer Sole trader

Multiple Choice Single Answer
Question The suggestion of maximization of balanced growth rate as another alternative objective of a firm's profit is suggested by
Correct Answer Prof. Morris
Your Answer Baumol

True/False
Question Under perfect competition,firms are free to enter and exit in the market.
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question J.M. Keynes, on the basis of a fundamental psychological law of consumption, observed that as income increases, consumption also increases, but proportionately
Correct Answer less
Your Answer less

Multiple Choice Single Answer
Question The Risk theory of profit was developed by
Correct Answer Hawley
Your Answer Hawley

True/False
Question The congress government led by Narsimha Rao announced the New Industrial Policy in July 1991.
Correct Answer True
Your Answer True

Select The Blank
Question Perfectly elastic demand curve is ________
Correct Answer horizontal
Your Answer horizontal

True/False
Question The distinction between fixed costs and variable costs is relevant in the short period only.
Correct Answer True
Your Answer True

Multiple Choice Multiple Answer
Question The term externalities may also be referred as:
Correct Answer Spill-over effects , Neighborhood effects , Third party effects
Your Answer Spill-over effects , Neighborhood effects , Third party effects

Multiple Choice Multiple Answer
Question Methods of forecasting demand for new products are
Correct Answer Product life cycle analysis , Test marketing , Evolutionary approach
Your Answer Evolutionary approach

Multiple Choice Single Answer
Question Often monopolies purposely keep certain factors of production idle creating artificial scarcities of their products as a result the prices
Correct Answer rise
Your Answer rise

Multiple Choice Multiple Answer
Question The methods of calculating depreciation is
Correct Answer Diminishing Balance Method , Annuity Method , Service Unit Method
Your Answer Diminishing Balance Method , Annuity Method , Service Unit Method

Match The Following
Question Correct Answer Your Answer

Human wants unlimited unlimited
General Theory of Employment, Interest and Money J. M. Keynes J. M. Keynes
Managerial economics Decision making and forward planning Decision making and forward planning
Resources scarce scarce
Commodities goods and services goods and services


Select The Blank
Question In the context of formulating an investment project, ________ feasibility means the availability of supervisors for implementing and running the project smoothly and professionally.
Correct Answer management
Your Answer management

True/False
Question The sum of total fixed costs and total variable costs is the total cost.
Correct Answer True
Your Answer True

Multiple Choice Multiple Answer
Question Features of Market are
Correct Answer Place where buyers and sellers meet each other , A building where a number of shops dealing in a particular commodity exist , A place where transaction of goods and services is undertaken
Your Answer Place where buyers and sellers meet each other , A building where a number of shops dealing in a particular commodity exist , A place where transaction of goods and services is undertaken

Multiple Choice Single Answer
Question Managerial economics is also understood to refer to
Correct Answer applied economics
Your Answer applied economics

Sec Analysis and Portfolio Management SCDL Assignment - PGDBA

Sec Analysis and Portfolio Management SCDL Assignment - PGDBA SCDL Assignments of Sec Analysis and Portfolio Management

Welcome to the Symbiosis Center for Distance Learning(SCDL) Group.Symbiosis (SCDL) Free New Patterns Updated engines and old patterns engines Solved Assignments, Papers, Examination & Project Reports related to PGDBA - Customer Relationship Management, Assignments and Papers of Consumer Behaviour Batch 2006 2007 2008 2009 of SCDL Customer Relationship Management, International Marketing, Marketing Research, e-Business, Customer Relationship Management, Advanced CRM, Cases in CRM, B2B Markets & CRM, Research Methodology. Symbiosis (SCDL) PGDBA Customer Relationship Management Batch -2006, 2007, 2008, 2009 Free New patterns engine & Old patterns engine Assignments and Papers

Multiple Choice Single Answer
Question
The greater the deviation of the actual returns from the actual return :-
Correct Answer
Greater the variance
Your Answer
Greater the variance

Select The Blank
Question
The possibility of reduction of risk through the construction of a portfolio depends on the value of ________ between the two assets.
Correct Answer
Correlation coefficient
Your Answer
Correlation coefficient

True/False
Question
Penetration of a trend line denotes a bearish phase.
Correct Answer
False
Your Answer
False

Multiple Choice Single Answer
Question
Free Float index considers this to calculate market capitalisation :-
Correct Answer
Actual no. of shares available
Your Answer
Actual no. of shares available

True/False
Question
The performance of a scheme is reflected in its NAV which is disclosed on a daily basis in case of open ended schemes.
Correct Answer
True
Your Answer
True

Match The Following
Question
Correct Answer
Your Answer
Under options contract When you expect prices to fall, then, you take a long position by buying puts. When you expect prises to rise, then you take a short position by selling puts.
Cost of Carry model
Options contract
A contract where both the parties are equally responsible
Futures contract
Futures contract
The amount which the buyer of the option has to pay to the option writer to induce him to accept the risk associated with the contract.
Option price
Transaction cost model
NSE&BSE are regulated by
Securities Exchange Board of India
Securities Exchange Board of India

True/False
Question
Balance of payments surplus augments foreign reserves of the country and have a favourable impact on he exchange rate.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
What are the features of point and figure charts?
Correct Answer
Charts are constructed using a combination of X's and O's known as boxes. , X's show that the prices are moving up , O's show that the prices are moving down
Your Answer
Charts are constructed using a combination of X's and O's known as boxes. , X's show that the prices are moving up , O's show that the prices are moving down

Multiple Choice Single Answer
Question
What is the art of technical analysis?
Correct Answer
To identify trend changes at an early stage and maintain investment posture till the trend has reversed
Your Answer
To identify trend changes at an early stage and maintain investment posture till the trend has reversed

True/False
Question
Investment in gilt edged securities carry a higher element of risk.
Correct Answer
False
Your Answer
False

Multiple Choice Multiple Answer
Question
What was the final analysis on the performance of Bharat forge for the year FY 02?
Correct Answer
Stock currently trades at 15 times its FY 05 consensus EPS forecasts , Stock will trade at an inexpensive PEG of 0.6x. , Aim to become US$1 billion Company by Fy 08 from US$100 million
Your Answer
Aim to become US$1 billion Company by Fy 08 from US$100 million , Stock currently trades at 15 times its FY 05 consensus EPS forecasts

True/False
Question
With the use of diversification you can reduce the risk.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
What are the important macro economic indicators?
Correct Answer
GNP growth rate , Price Conditions , Monsoons
Your Answer
GNP growth rate , Price Conditions , Monsoons

True/False
Question
The basic assumption of Technical analysis is that, price discounts everything and it is the outcome of all forces affecting a stock.
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
What are primary trends?
Correct Answer
Reflection of investor's attitudes towards unfolding fundamentals in the business cycle
Your Answer
Reflection of investor's attitudes towards unfolding fundamentals in the business cycle

Select The Blank
Question
________ is the value at a certain future date today of a stream of cash flows that occurs over a period of time.
Correct Answer
Future value
Your Answer
Future value

Select The Blank
Question
The Derivative market is divided into Future market and ________ market.
Correct Answer
Options
Your Answer
Options

Match The Following
Question
Correct Answer
Your Answer
NSE
Nifty
Nifty
SEBI
Redressal of investor complaints
Redressal of investor complaints
NAV
Net asset value
Net asset value
AMFI
Association of mutual funds of India
Association of mutual funds of India

Multiple Choice Single Answer
Question
What do you understand by term pioneering stage in the industry life cycle analysis?
Correct Answer
Slow sales growth product recently introduced
Your Answer
Slow sales growth product recently introduced

Multiple Choice Single Answer
Question
What is an open ended fund or scheme?
Correct Answer
Which is available for subscription and repurchase on a continuous basis
Your Answer
Which is available for subscription and repurchase on a continuous basis

Multiple Choice Multiple Answer
Question
What are the SEBI regulations with respect to mutual funds?
Correct Answer
Mutual funds to be registered with SEBI before the launching any scheme , 2/3rds of the directors of the trustee company must be independent , An AMC approved by SEBI manages the fund
Your Answer
Mutual funds to be registered with SEBI before the launching any scheme , 2/3rds of the directors of the trustee company must be independent , An AMC approved by SEBI manages the fund

Select The Blank
Question
________is a hybrid form of security which has characteristics of both equity and debentures
Correct Answer
Preference shares
Your Answer
Preference shares

Select The Blank
Question
The 6.________% tax saving bonds of government of India have a tenure of 5 years.
Correct Answer
5
Your Answer
5

Multiple Choice Multiple Answer
Question
The underlying assumptions of Technical analysis are that :-
Correct Answer
Prices move in predictable patterns , Market value is determined by supply & demand , Investors are emotional than being rational
Your Answer
Prices move in predictable patterns , Market value is determined by supply & demand , Security has a intrinsic value at any given time

Select The Blank
Question
________ ratio is the ratio of net profit to the sales.
Correct Answer
Net Profit Margin
Your Answer
Net Profit Margin

True/False
Question
If rupee weakens against the dollar, it has favourable impact for the importers.
Correct Answer
False
Your Answer
False

Multiple Choice Multiple Answer
Question
A firm's growth is determined by how much is re-invested into new assets and the quality of these investments, and these includes :-
Correct Answer
Acquisitions , Building distribution channels , Expanding marketing capabilities and investing in new facilities
Your Answer
Expanding marketing capabilities and investing in new facilities

Multiple Choice Single Answer
Question
What does flow-of fund analysis help in understanding?
Correct Answer
Availability of money for the stock market
Your Answer
Stock market movements

Multiple Choice Multiple Answer
Question
What are the features of public provident scheme?
Correct Answer
15 year instrument , Rate of interest is 8% , Partial withdrawal is available from 7th year
Your Answer
15 year instrument , Rate of interest is 8% , Partial withdrawal is available from 7th year

Select The Blank
Question
Current liabilities include all liabilities due in the next ________ and provisions.
Correct Answer
12 months
Your Answer
12 months

Multiple Choice Multiple Answer
Question
The security analysis process will achieve :-
Correct Answer
True picture of a company , Normal earning power , Projection of future profitability
Your Answer
True picture of a company , Normal earning power , Projection of future profitability

Select The Blank
Question
A ________ rally for stocks generally takes place because of an improved outlook for business conditions over what was anticipated.
Correct Answer
Bear market
Your Answer
Bullish market

Multiple Choice Multiple Answer
Question
What are the different types of profitability ratios?
Correct Answer
Gross profit margin ratio , Earnings power , Return on equity
Your Answer
Gross profit margin ratio , Return on equity

Select The Blank
Question
The value of the stock in the ________ model is sensitive to the estimates of the growth rate.
Correct Answer
The Gordons dividend growth
Your Answer
The Gordons dividend growth

Multiple Choice Single Answer
Question
What is the objective of an income fund?
Correct Answer
To provide regular and steady income
Your Answer
To provide regular and steady income

Multiple Choice Single Answer
Question
Mr.Saurabh invests Rs. 5,000/- today. The rate of interest is 4% compounded annually. What will be the value of his investment after 5 years?
Correct Answer
Rs. 6083/-
Your Answer
Rs. 6083/-

Multiple Choice Multiple Answer
Question
The commonly used charts to measure the movements in price under the technical analysis are :-
Correct Answer
Line Charts , Bar Charts , Point and Figure Charts
Your Answer
Line Charts , Bar Charts

True/False
Question
The normal relationship is for the volume to expand on rallies and contract on declines.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
Growth of the firm can be estimated through :-
Correct Answer
Firm's past earnings/historical growth rate , Estimates made by equity research analyst who follow the firm , Estimates from a firm's fundamentals
Your Answer
Firm's past earnings/historical growth rate , Estimates from a firm's fundamentals , Forecasting future revenues and earnings

Select The Blank
Question
An option is a contract which gives the buyer ________ to buy or sell shares of the underlying security at a specific price on or before a specific date.
Correct Answer
Right but not obligation
Your Answer
Right but not obligation

Multiple Choice Single Answer
Question
If the price of a share at the beginning of the year was Rs.100/-, no dividend received during the year and the price at the end is Rs.115/-. What is the rate of return?
Correct Answer
0.15
Your Answer
0.15

True/False
Question
Because of statutory compulsion, generally Govt. securities are held by banks, financial institutions, insurance companies etc.
Correct Answer
True
Your Answer
True

Select The Blank
Question
The ________ phase is characterized by resistance area and support level.
Correct Answer
Transition
Your Answer
Horizontal

Multiple Choice Multiple Answer
Question
What are the features of bank deposits?
Correct Answer
Interest is presently around 6% , Benefits under section 80 L , Banks offer cheque facility for investors making it convenient to withdraw
Your Answer
Interest is presently around 6% , Banks offer cheque facility for investors making it convenient to withdraw

Multiple Choice Single Answer
Question
What is the minimum investment amount in G-secs?
Correct Answer
1000
Your Answer
1000

True/False
Question
Sensex is the index of Calcutta Stock Exchange.
Correct Answer
False
Your Answer
False


Click below fot for More SCDL Assignment/SCDL Assignments/SCDL Papers:

SCDL Solved Assignments and SCDL Sample Papers

Java Programming SCDL Assignments, SCDL Assignment on Java Programming

Java Programming SCDL Assignments
SCDL Assignment on Java Programming

True/False
Question
Each class in java can have a finalizer method.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
Method definition has four parts, they are :-
Correct Answer
Name of the method , Type of object , List of parameters
Your Answer
Name of the method , Type of object , List of parameters , Class

Multiple Choice Single Answer
Question
Which is the default access modifier for an interface method?
Correct Answer
public
Your Answer
main

Multiple Choice Multiple Answer
Question
Which are the two threads of java?
Correct Answer
mainthread( ) , childthread( )
Your Answer
mainthread( ) , childthread( )

Multiple Choice Single Answer
Question
Which operator is used to create and concatenate string?
Correct Answer
Addition operator(+).
Your Answer
Addition operator(+).

Select The Blank
Question
The ________ repeats a set of code at least once before the condition is tested.
Correct Answer
Do-while loop
Your Answer
Do-while loop

Multiple Choice Single Answer
Question
Which statement will always execute the body of a loop at least once?
Correct Answer
Do
Your Answer
Do

Select The Blank
Question
Double data type uses ________ to store a value
Correct Answer
64 bits
Your Answer
64 bits

True/False
Question
A thread's priority is used to decide when to switch from one running thread to the next, this is called as the context switch.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
What are the Logical operators?
Correct Answer
OR() , AND(&) , XOR(^)
Your Answer
OR() , AND(&) , XOR(^)

Match The Following
Question
Correct Answer
Your Answer
The data, or variable, defined within a class
Instance variable.
Instance variable.
General form of Cast
(target--type)value
(target--type)value
Determine the relationship that one operand has to the other
Relational Operator
Relational Operator
The secondary versions of the Boolean AND and OR operators
Short-Circuit Logical Operators
Comparison operator

Multiple Choice Multiple Answer
Question
Which of these lines of code will compile?
Correct Answer
short s = 20; , char c = 32; , double d = 1.4;
Your Answer
short s = 20; , char c = 32; , double d = 1.4;

Select The Blank
Question
Threads define several ________.
Correct Answer
constructors
Your Answer
constructors

True/False
Question
A thread can be blocked when waiting for a resource.
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
Which cast must be used to convert a larger value into a smaller one?
Correct Answer
Explicit cast.
Your Answer
Explicit cast.

Select The Blank
Question
________ is the logical construct upon which the entire java language is built.
Correct Answer
Class
Your Answer
Method

Multiple Choice Single Answer
Question
What is meant by garbage collection?
Correct Answer
Object is no longer referred to by any variable
Your Answer
Object is no longer referred to by any variable

True/False
Question
Short data type range is -30,376 to 32768.
Correct Answer
False
Your Answer
False

Select The Blank
Question
________method starts a threrad by calling its run method.
Correct Answer
start( )
Your Answer
start( )

Multiple Choice Multiple Answer
Question
Exit statement is optional in which loops in java?
Correct Answer
For , While , Do-while
Your Answer
While , For , Continue

Match The Following
Question
Correct Answer
Your Answer
Exit any loop
Break
Break, continue, return
If
Else
Else
Loop
While
While
Jump
Break, continue, return
Goto

Select The Blank
Question
A ________can implement more than one interface.
Correct Answer
Class
Your Answer
Method

Select The Blank
Question
The most commonly used ________eger type is int.
Correct Answer
int
Your Answer
int

Select The Blank
Question
In ________ statement the value of the expression is compared with each of the literal values in case statements.
Correct Answer
Switch
Your Answer
Switch

Multiple Choice Single Answer
Question
Which statement used inside a set of nested loops, will only break out of the innermost loop?
Correct Answer
Break
Your Answer
Jump

Multiple Choice Multiple Answer
Question
Main thread is important for which two reasons?
Correct Answer
It is thread from which other "child" thread will be swapped , Often it must be the last thread to finish execution because It performs various shutdown actions
Your Answer
It is thread from which other "child" thread will be swapped , Often it must be the last thread to finish execution because It performs various shutdown actions

True/False
Question
There is no Global Variable in Java.
Correct Answer
True
Your Answer
False

Multiple Choice Multiple Answer
Question
Which are keywords in Java?
Correct Answer
Extends , Synchronized , Sizeof
Your Answer
Synchronized , Sizeof

Select The Blank
Question
There are ________ kinds of Floating point type
Correct Answer
Two
Your Answer
One

Multiple Choice Single Answer
Question
How to change the values of the elements of the array?
Correct Answer
By using array subscript expression
Your Answer
By specifying index number

Multiple Choice Multiple Answer
Question
Which loops can be nested in java?
Correct Answer
While , Do-while , For
Your Answer
While , Do-while , For , Jump

Multiple Choice Multiple Answer
Question
Which are the keywords use in switch statement?
Correct Answer
Case , Default
Your Answer
Case , Default , Exit

Multiple Choice Single Answer
Question
What is a string?
Correct Answer
A combination of characters called as string
Your Answer
A combination of characters called as string

True/False
Question
All the methods declared inside an Interface are abstract.
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
Which Control Statements allow the program to choose different paths of execution?
Correct Answer
Selection
Your Answer
Jump

Multiple Choice Single Answer
Question
What are primitive data types?
Correct Answer
byte, short, int, long
Your Answer
byte, short, int, long

Select The Blank
Question
The explicit drop of an object reference by setting the value of a variable, whose data type is a reference type of ________.
Correct Answer
Null
Your Answer
Instance

True/False
Question
A suspended thread can then be resumed allowing it to pick up where it left off.
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
Java's multithreading system is built upon :-
Correct Answer
Thread class , Its methods , Companion interface
Your Answer
Thread class , Its methods , Method

Multiple Choice Single Answer
Question
How array is defined?
Correct Answer
int arr[];
Your Answer
arr[10];

Multiple Choice Single Answer
Question
How do you assign values to variables?
Correct Answer
By using the assignment operator =.
Your Answer
By using the assignment operator =.

True/False
Question
Byte can be Cast to Double Value.
Correct Answer
True
Your Answer
False

Select The Blank
Question
Anything declared ________ can be accessed from anywhere within program.
Correct Answer
Public
Your Answer
Public

Multiple Choice Single Answer
Question
What are the kinds of variables in Java?
Correct Answer
Instance, local, class variables
Your Answer
Varchar, rawtype

True/False
Question
Is it necessary to implement all the methods of an interface while implementing the interface
Correct Answer
False
Your Answer
False

PPM SCDL Assignments,SCDL Assignment on PPM

PPM SCDL Assignments
SCDL Assignment on PPM

LIST OF ATTEMPTED QUESTIONS AND ANSWERS
Multiple Choice Single Answer
Question What criterion is that which the SBU must meet which is neither too
large nor
too small?
Correct Answer Proper size
Your Answer Proper size
True/False
Question Emotional distress shrinks working memory.
Correct Answer True
Your Answer True
Multiple Choice Single Answer
Question In addition to Place, Labor and Money which other internal
environment
Factor influences Management?
Correct Answer Machines
Your Answer Machines
True/False
Question Before 1990, Global players were allowed to enter and operate in
Indian
Market.
Correct Answer False
Your Answer False
Multiple Choice Single Answer
Question Name the department which plays a major role in developing a
learning
organization
Correct Answer MIS
Your Answer MIS
Select The Blank
Question Span of control is also referred to as the span of ________.
Correct Answer Supervision
Your Answer Supervision
Select The Blank
Question Managerial function of control is the ________ and correction of
performance
of various activities.
Correct Answer measurement
Your Answer measurement
True/False
Question Lower level managers need EQ most.
Correct Answer False
Your Answer True
Multiple Choice Multiple Answer
Question Under the role of management consultant, consultant acts as a
Correct Answer Motivator , Leader , Counselor
Your Answer Motivator , Leader , Counselor
Select The Blank
Question The concept of corporate governance has been attracting________in
India.
Correct Answer public attention
Your Answer public attention
Multiple Choice Single Answer
Question A business unit must meet specific criteria, if it wants to be
called an SBU.
These are
Correct Answer Definable group of competitors
Your Answer Definable group of competitors
Multiple Choice Multiple Answer
Question Some of the limitations of business planning are
Correct Answer Time Consuming , Expensive device , Heavy cost of planning
Your Answer Time Consuming , Grievances , Expensive device
True/False
Question The 7 S Framework first appeared in 'The Art of Japanese
management' by
Richard Pascale and Anthony Athos in 1981.
Correct Answer True
Your Answer True
Multiple Choice Single Answer
Question Management is
Correct Answer Multidisciplinary
Your Answer Multidisciplinary
True/False
Question Management is just a list of functions.
Correct Answer False
Your Answer False
True/False
Question According to Swami Vivekananda people have intuition or sacred
power to
face difficult task.
Correct Answer True
Your Answer True
True/False
Question Anybody can become a manager
Correct Answer True
Your Answer False
Multiple Choice Multiple Answer
Question In the complex new liberalized economy business families face
common
problems such as
Correct Answer Unproductive labour , Falling share value , Transnational
attach
Your Answer Unproductive labour , Falling share value , Transnational attach
Select The Blank
Question High morale is likely to be associated with superior motivation and
low
morale with ________, and a lack of drive.
Correct Answer frustration
Your Answer frustration
Multiple Choice Single Answer
Question This is a type of motivational technique training given to the
groups of
managers themselves so that they may behave with and motivate their
subordinates better.
Correct Answer Sensitivity training
Your Answer Management training
Multiple Choice Multiple Answer
Question Advantages of SBU's are
Correct Answer Quick response to environmental changes , Increased focus on
products and
market , Facilitating development of General Managers
Your Answer Quick response to environmental changes , Increased focus on
products and
market , Facilitating development of General Managers
Multiple Choice Multiple Answer
Question The experts who dealt in Behavioral Sciences are :
Correct Answer Max Weber , Vilfredo Pareto , Elton Mayo
Your Answer Vilfredo Pareto , Elton Mayo
Match The Following
Question Correct Answer Your Answer
Feature of management Management is dynamic Management is dynamic
Fundamental functions of
management
Planning, organizing,
actuating and controlling
Management is an economic
organ of industrial society
Characteristic of management Management is an endeavour
to achieve the pre-determined
objectives
Planning, organizing, actuating
and controlling
Scope of management Management is an interdisciplinary
approach
Management is an endeavour
to achieve the pre-determined
objectives
True/False
Question Focus on savings and high bargaining interests of the consumer is
an
obstacle in retail development in India.
Correct Answer True
Your Answer True
Multiple Choice Multiple Answer
Question EQ is born largely in the neurotransmitters if the brains limbic
system that
governs
Correct Answer drives , impulses , feelings
Your Answer drives , impulses , feelings
Multiple Choice Multiple Answer
Question David C Mc Celland identified three motives those are
Correct Answer Affiliation , Power , Achievement
Your Answer Affiliation , Power , Achievement
Multiple Choice Single Answer
Question Why do ethical problems result in dilemmas for managers?
Correct Answer because of the conflict between economic performance and
social
performance
Your Answer because of the conflict between economic performance and social
performance
True/False
Question The essence of MBO is mutual consultation, mutual understanding and
selfmotivation
to work as a part of the team to achieve objectives.
Correct Answer True
Your Answer False
Multiple Choice Single Answer
Question Span of management depends upon the ability of whom?
Correct Answer Employees
Your Answer Environment
Multiple Choice Single Answer
Question Name the industrial activity where 'Buying, selling and exchanging
takes
place'.
Correct Answer Commercial
Your Answer Commercial
Multiple Choice Multiple Answer
Question The characteristics of knowledge worker would be
Correct Answer egoistic , right conscious
Your Answer egoistic , right conscious
Multiple Choice Single Answer
Question Science is a body of which type of Knowledge?
Correct Answer Organized
Your Answer Organized
Select The Blank
Question Learning from mistakes is often more powerful than learning
from________.
Correct Answer Success
Your Answer Experience
Select The Blank
Question A set of actions that you start with and must maintain is also
called as
________.
Correct Answer Strategy
Your Answer Strategy
Multiple Choice Multiple Answer
Question What are the common challenges faced by the retail business?
Correct Answer Special mindset to develop special strategies , Coping with
the change
Your Answer The cultural aspect , Special mindset to develop special
strategies , Coping
with the change
True/False
Question Unity of command means that employees should receive orders from
one
superior only.
Correct Answer True
Your Answer True
Select The Blank
Question To enhance emotional intelligence, ________ must refocus their
training to
include the limbic system.
Correct Answer Organisations
Your Answer Organisations
Multiple Choice Multiple Answer
Question The old control techniques which were used through years are
Correct Answer Unity of policies , break-even analysis , budgetary control
Your Answer Unity of policies , break-even analysis , budgetary control
Multiple Choice Multiple Answer
Question The names of the experts who have given recent contribution to
management are:
Correct Answer William Ouchi , W.Edward Deming , Peter F.Drucker
Your Answer William Ouchi , Elton Mayo , W.Edward Deming , Peter F.Drucker
Match The Following
Question Correct Answer Your Answer
W.Edward Deming Introduced quality control in
Japan
Introduced quality control in
Japan
Henry Fayol Referred to as 'The father of
modern management theory'
Referred to as 'The father of
modern management theory'
Federick W.Taylor Referred to as 'The father of
scientific management'
Referred to as 'The father of
scientific management'
Vilfredo Pareto Referred to as 'The father of
the social systems approach'
to organization and
management
Referred to as 'The father of
the social systems approach' to
organization and management
True/False
Question Professional management signifies separation of ownership and
management
Correct Answer True
Your Answer True
Select The Blank
Question One of the fears family owned businesses fear is the successful
planning to
the get the right person after the business ________.
Correct Answer Pioneer
Your Answer Pioneer
Multiple Choice Single Answer
Question Which of the options best describes the employment capacity of the
retailing
sector? It is the
Correct Answer second largest employer after agriculture
Your Answer second largest employer after agriculture
Multiple Choice Single Answer
Question Management is the combination of Arts, Science and
Correct Answer Profession
Your Answer Profession
True/False
Question Science is a body of organized knowledge.
Correct Answer True
Your Answer True
Select The Blank
Question Costliness of the ________ is the overriding factor determining the
extent of
decentralization.
Correct Answer Decision
Your Answer Decision
Multiple Choice Single Answer
Question The share of services in GDP changes with the economic cycle. A
cyclical
upturn would thus result in
Correct Answer Resource allocation away from the service sector
Your Answer Resource allocation towards the manufacturing sector

Consumer Behaviour II SCDL Assignment,SCDL Assignment on Consumer Behaviour

Consumer Behaviour II SCDL Assignment
SCDL Assignment on Consumer Behavior II

Q.9. Explain with suitable examples with the importance of customer satisfaction in today’s environment. Describing the various sources of customer dissatisfaction. Explain in brief various measures that can be used for enhancing customer satisfaction.

Source of customer dissatisfaction

When the expected needs of the consumer are met, Consumer Satisfaction occurs. When the consumer gets a value from the product or service in excess of his expectation we say customer delight occurs. Such situation may occur due to many reasons.

Lack of experience with an existing product when a customer buys a CD-Rom package, he may not know what to expect, since this may be his first experience at buying the package

The product under consideration may be new product or an innovation. Doing marketing on the Internet

The quality of service varies spontaneously. Many customers having air travel fright expect that the plane should land smoothly every time. But this may not be possible every time since it depends on the climate, mood of the pilot etc.

Enhancing Consumer Satisfaction

Customer satisfaction is a continuous process, which does not being, or end with a purchase it covers the entire ownership experience, from selecting a product, to purchase through after sales service to repeat purchase. Customer satisfaction process has three phases, which are as under:

Pre-sales
During sales
After sales

Pre-sales

During this stage the customer’s expectations start developing through the various marketing stimuli like advertising, word of mouth, product packaging etc. here the critical issue is the availability of clear and useful information on:

Ø The product or service
Ø Its quality aspects
Ø Core benefits
Ø Price
Ø Availability at sales outlets
Ø How to obtain it.

During sales:

When the customer is experiencing the use of the product to his specific needs through the product catalogue or a sales talk of sales persons for this to happened, the following needs to exist.

Ø Opportunity to inspect the product
Ø Attractive sales environment
Ø Courteous and attentive service
Ø Reasonable and reliable delivery
Ø Enhancing the quality of goods or services
Ø Prompt redressed in case of complaint receipt.
Ø Freedom to choose without undue sales pressure

After sales

It refers to the period when the customer has started using the product or service to meet his specific needs. This will include the following:

Ø Necessary support or advice to be provided.
Ø Prompt replacement or refund if necessary
Ø A smooth and straight forward complaints procedure
Ø Efficient repair and maintenance service.
Ø Efficient and effective consumer follow-up process.




Q. 1. ‘A detailed study of consumer behaviour is essential for the success of any business organization in the present environment’. Examine the statement in the Indian context.

A. Consumer Behaviour
Consumer behaviour is defined as “the dynamic interaction of affect and cognition, behaviour and the environment by which human beings conduct the exchange aspect of their lives.” Means that the buying actions of consumers are greatly affected by their thought process and their feelings experienced.

Scope of consumer behaviour
Consumer behaviour can be looked upon as a study of how individual make decision on how to spend their available resource like time, money and effort on various consumption-related items. A marketer is interested in knowing answers to the following questions

Ø Why do consumers buy a particular product/service brand?
Ø How do they buy them?
Ø Where do they buy these products?
Ø How often do they buy them?
Ø When do they buy them?
Ø How often do they buy them?

Importance of Consumer Behaviour

The present business scenario is extremely complex and some highlights of it are as under:

Ø Ever increasing intensity of competition
Ø More aggressive competitors emerging with greater frequency
Ø Changing bases of competition.
Ø Geographic sources of competition are becoming wider.
Ø Niche attacks are becoming frequent.
Ø Pace of innovation is rapid.
Ø Price competition becoming more aggressive
Ø Product differentiation is declining.

Focus plans of firm’s marketing function

Customer Driven
Mission and Values
Customer Driven
Strategy
Customer Driven Goals
Customer Retention
New Customer
Customer Driven Rewards














Characteristics of consumer behaviour

Consumer behaviour is dynamic

The feelings, thinking, perceptions and actions of the consumers and the society at large keep changing frequently.

Consumer behaviour involves interactions

Consumer behaviour involves interactions among people’s thinking, feelings, and actions, and the environment. This forces marketers to understand three things:

Ø What products and services mean to customers.
Ø What influences shopping purchase and consumption?
Ø What consumers need to do to purchase and consume products and service?

Consumer behaviour involves exchange

Consumer behaviour involves exchanges between human beings. People give up something of value to others receive something in return.

Problems in consumer behaviour

The problem in it is the lack of unified, well-defined and established theory on consumer behaviour. What we have only relevant ideas on buying behaviour. These ideas are based on their studies of:

1. Economics
2. Psychology and psychoanalysis
3. Social science



Q. 5. Short notes on Perceptual Selection, Price-Quality relationship and Risk Perceptions.

A. Price-Quality Relationship
Various research studies indicate that there is a strong relationship between price and quality.

Ø Consumers lack product knowledge and use as quality index.
Ø The source of price information is credible.
Ø When the product differentiation is large (Eg) Mercedes Benz, Rado Watches and Cross-pens etc.

Risk Perceptions

Factors affecting perceived risks

There is very little information about the product for example in case of pharmaceutical products consumers do not like to go in for alternative products unless they re-consult the doctor.

Ø The product is new
Ø The product is technologically complex eg. Laptop
Ø The price is very important to the consumer. For example, purchase of a car or purchase of residential flat.
Ø Price is very high eg. Jeweler.
Ø Consumers have little knowledge and confidence in evaluating the brands.
Ø Perceived absence of product definition when two products are absolutely similar the choice is difficult and people go by the name of the manufacturer.
Selective perception

Consumers in United State are exposed to about six hundred advertisements everyday. In India number is about thirty per day. Each consumer perceives a marketing stimulus selective because every individual is different as regards to his needs, attitudes, experience and personal characteristics.

Selective perception means that two consumers may perceive an identical marketing stimulus, which may be an advertisement, packaging or product very differently. One consumer may perceive a Maruti van to be highly vulnerable and risky for the body and in case of head on collision, the car will become highly useful and risky for the passengers inside while another may perceive the Van to be a highly useful car because of its spacious and large seating arrangement. Similarly followers of ayurveda regard pure ghee to be highly useful because of its medicinal value while the followers of allopathic regard pure ghee as a source of high calorie content and hence not useful.


Q. 4. How can the principles of instrumental conditioning be applied in advertising? In what way do applications of instrumental conditioning differ from those of classical conditioning?

Application of Instrumental conditioning in Marketing

Unrewarded
Unrewarded No Power
Unrewarded No power
Try Brand C
Try Brand
B
Try Brand
A
Stimulus Situation (need for a good automobile)The concept of habit formation in case of a product purchase can well be explained with the help of this conditioning. If a consumer uses a particular shampoo for some time and realizes that his problem of dandruff n substantially reduced. This positive reinforcement become instrumental in motivating the individual to buy the same shampoo again and again in the future. Automobile dealers are extensively applying this conditioning. They motivate potential customers to take a test ride of their automobile. When the individual gets satisfaction of a drive, he gets motivated to buy the automobile.
Model of Instrumental Learning

Classical conditioning:

This theory is based on the postulate of the existence of two stimuli namely, primary and secondary and the two are in association with each other. As the association between the two stimuli becomes strong. It leads to the same reaction being yielded by the secondary stimulus as the primary.

This theory is based on the experiment conducted by a psychologist, pavolv’s experiment was conducted with the help of dogs. Whenever Pavlov gave food to his dogs.

Classical conditioning is more effective when the conditioned stimulus is new i.e., the product should be new.

Unconditioned Stimulus
(Food)
Unconditioned Response
(Salivation)

Unconditioned Stimulus
(Food)
Unconditioned Stimulus
(Ringing of Bell)
Unconditioned Response
(Salivation)
Unconditioned Response
(Salivation)
Unconditioned Stimulus






















Instrumental Conditioning

This also requires development of link between stimulus and the response. Here the individual determines that response which gives him greater satisfaction and the response is within the conscious system of the individual. This learning is based on the research of the American psychologist, Burruhus Skinner. According to him the process of instrumental conditioning rests on the unconditioned stimulus after certain behaviour. The unconditioning response is said to be the positive or negative reinforcement of the performed behaviour. While analyzing the consumer behaviour, consumers learn through trail and error process, in which some purchase decisions can have favourable outcomes. If hypothetically, Pavlov’s dogs were given two levers. One that gives food to the dogs when operated and the second which given an electric shock. When the dogs use these levers, they would after repeated experience, use only that lever which gives food.

Behaviour B
Punishment
Weakening of Behaviour
No Rewards
Behaviour C
Neutral or
No Change
Behaviour A
Reward
Strengthening of Behaviour


Three types of reinforcement in Instrumental Conditioning

Q. 8. Explain the meaning of Consumerism. What were the efforts taken by the Government of India towards protection of Consumer rights? Explain the limitations for the growth of Consumerism in India.

Consumerism
It is defined as the organized movement of the citizens and the Government to enhance the rights and power of consumers in relation to the sellers.

The basis of consumerism is to protect the consumers from the immoral practices conducted by the marketers. Such practices may be high process, high – pressure selling, unsafe products to influence people.

Efforts taken by Government towards the protection of consumer rights

Statutory regulations enforced by the Government to protect the consumer interest are as follows:-

Trade Marks and Merchandise Marks Act, 1958
Sale of Goods Act 1935
Drugs Control Act 1950
Prevention of Food Adulteration Act 1954
Essential Commodities Act 1955
Trade Marks and Merchandise Marks Act, 1958
The Monopolies and Restrictive Trade Practices (MRTP) Act, 1969
Packaged Commodities (Regulation) Order, 1975

Consumerism in India has not progressed because of various reasons, which are as under:

Ø Vastness of the country, imbalance in distribution of wealth, backwardness
Ø High rate of illiteracy and ignorance
Ø Traditional outlook of the people to suffer in silence, lack of information and education
Ø Inability to understand the technical complexity of the goods and accepting manufacturers at face value
Ø Consumer’s tendency to get carried away by the clever advertising and promotion tactics

Consumerism is still in its infancy stage and hence is not developed and organized. The existing laws are incapable of effectively implementing and enforcing the objective.

Consumerism is the shame of the total marketing concept. Every organization should take marketing decisions keeping in mind the organization long term interests, the consumer’s long-term interests, and society’s long term interests.

In India the developing economy the plight of the consumers is not different from that of their counter parts in the rest of the world India consumers are not all well educated and hence are unable to comprehend and understand the complex methods of marketing.

Consumerism is said to be still its infancy stage. But the consumer movement is slowly gathering momentum. At times, there is deliberate attempt on the part of the marketer to adopt misleading, false or deceptive advertisements, where only half truths are offered to the consumers, so as to give a different impression and create a different image as compared to the actual fact.

Pre-liberalization era consumers in India had hardly any voice as regards to their rights in relation to the sellers. The market has been flooded with goods and services and services and it has become difficult for the consumers to ascertain the quality or utility of these goods and services.